1. PRIVACY POLICY

1.1 Information We Collect

•        Personal Information: Name, email address, phone number, physical address

•        Shipment Data: Contents description, weight, dimensions, origin and destination

•        Payment Information: Credit/debit card details, billing address (processed securely via third-party payment gateways)

•        Device Information: IP address, browser type, operating system, pages visited, time spent on site

•        Cookies: For session management, analytics, and user preferences

1.2 Use of Information

•        Process and fulfill shipment requests

•        Provide customer support and address inquiries

•        Send transactional emails (tracking updates, receipt confirmations)

•        Improve service quality and user experience

•        Comply with legal and regulatory requirements

•        Prevent fraud and enhance security

1.3 Data Protection

We employ industry-standard encryption (SSL/TLS), secure servers, and access controls. Personal data is retained only as long as necessary for service provision or legal compliance. You may request access, correction, or deletion of your data at any time by contacting our Privacy Officer.

1.4 Third-Party Sharing

We do not sell personal information. We may share data with delivery partners, customs authorities, and payment processors only as necessary to fulfill services. All third parties are contractually bound to protect your data.

1.5 Contact

Privacy Officer: privacy@postex-group.com